Privacy Policy

1. Who We Are

This Privacy Policy applies to ZeroHassle Pomona Concrete ("we," "us," or "our"), a concrete contractor based in Pomona, CA. Our website is located at pomonaconcreteworks.com. You can reach us at contact@pomonaconcreteworks.com or by calling (909) 868-1669.

2. Information We Collect

We collect information in two ways: information you give us directly and information collected automatically when you visit our site.

Information you provide

• Name, phone number, email address, and service address submitted through our contact form.
• Details about the project you describe when requesting an estimate.
• Any messages or notes you include when contacting us directly by phone or email.

Information collected automatically

• Browser type, device type, and operating system.
• Pages viewed, time spent on pages, and referring URLs.
• IP address (used in aggregate for analytics only).
• Cookies and similar technologies used by analytics tools (see Section 5).

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and answer questions about our services.
• Schedule on-site consultations and project work.
• Send confirmations, project updates, and follow-up communications related to your job.
• Improve our website based on how visitors use it.
• Comply with legal obligations if required.

We do not sell your personal information to third parties. We do not use your information for advertising or marketing to unrelated businesses.

4. How We Share Your Information

We share your information only in the following limited circumstances:

• Service providers. We use third-party tools to power our contact form (Tally) and website analytics (Vercel Analytics). These providers process data on our behalf under their own privacy policies.
• Legal requirements. We may disclose information if required to do so by law, court order, or government authority.
• Business transfers. If our business is sold or merged, your information may transfer to the new owner as part of that transaction.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site. This includes Vercel Analytics, which collects anonymized usage data. No personally identifiable information is collected through these analytics tools.

You can disable cookies in your browser settings at any time. Doing so may affect some functionality of the site, but it will not prevent you from submitting a request or contacting us.

6. Data Retention

We retain contact form submissions and customer communications for as long as necessary to complete the services you requested and for a reasonable period afterward for record-keeping purposes. You may request deletion of your information at any time by contacting us at contact@pomonaconcreteworks.com.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Know what personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of certain uses of your data.

To exercise any of these rights, contact us at contact@pomonaconcreteworks.com. We will respond within 30 days.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has submitted information to us, please contact us at contact@pomonaconcreteworks.com and we will delete it promptly.

9. External Links

Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out: